5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing excellent control procedures.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you determine if the protector company is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they likely are, but it’s important to implement a system of verification and quality control to ensure that issues connected with the deficiency of performing these jobs don’t begin to occur.
In this article we’ll discuss five (5) easy steps to enhancing your safety guard service and achieving what you imagine as your ideal keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem adequate.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to screen if the protector is a fantastic fit for your house is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from that guard and it gives you a chance to request another guard if you feel it is essential.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the business itself, in many circumstances the guard’s orientation to his delegated property isn’t as complete. We call the orientation to the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double lender?
Determine the response to each of the questions and make sure they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their job isn’t important and they begin to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard business to monitor the time and log the activity of the guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard company provides a method of earning sure each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to ensure they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant isn’t really a security guard business. If so, your audit is sure to turn up issues with your existing security guard business.